At least twice a day I get a customer that goes out of their way to ask a question, pick my brain, or whatever it is they call it. The conversation starts off well and normal they tell me what it is they want to do like hooking up wireless. Pretty simple for most of us, but they throw out a big wall block, "I want to use my TV as a monitor and play movies from my laptop on my TV" so I say: "okay sir/ma'am, all you need is such and such router." the customer responds "NO! I have to use my hotspot I looked it up," I try to explain a router is a hotspot, but they tell me a hotspot is only with their cell phone service and routers are not and cannot act as hotspots. so my question is people if they already know more than we do and they are just gona try to tell us we are wrong why ask for our help in the first place? Why have us explain this when they are not even going to consider it to be an answer? Who has had the feeling of being punked while helping a non-tech?
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